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eBotify
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Effortless Support for Growing Online Stores

Automate order tracking, product queries, and cart recovery with AI trained on your catalog. eBotify helps online stores convert more shoppers and support them faster.

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Ready to Turn Every Shopper Question into a Sale?

See how eBotify handles order tracking, product queries, and cart recovery, all without adding to your team's workload.

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THE CHALLENGE

Online Retail SupportHas Outgrown Old Tools

As order volumes grow, support teams struggle to keep up with tracking requests, product questions, and cart abandonment, often losing sales in the process.

Rising Order Volume

Rising Order Volume

As sales grow, tracking and order queries pile up faster than teams can handle.

Repetitive Product Questions

Repetitive Product Questions

Sizing, availability, and shipping questions take up time better spent on complex issues.

Cart Abandonment

Cart Abandonment

Shoppers leave with unanswered questions, and most never come back to complete the purchase.

Round-the-Clock Expectations

Round-the-Clock Expectations

Online shoppers expect instant answers at any hour, not just during business hours.

How It Works

How eBotify Handles a Real Shopping Query

STEP 01

Customer Asks About a Delayed Order

A message comes in through WhatsApp, asking why an order hasn't arrived yet.

STEP 02

AI Detects the Intent

eBotify's engine identifies the query as an order-tracking request and pulls up the order ID.

STEP 03

Knowledge Base Checks Order Status

The AI queries the store's system to confirm shipping status, courier details, and expected delivery.

eBotify
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Overview
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intent · refund_request
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MK
Maria Kolar · #A-88241
eBotify AI · Online
ordervip

Hi, my order #A-88241 hasn't arrived yet, can you check what's going on?

Suggesting: Send shipment trace + €15 goodwill credit…
Features

Stores Can Count OnResults Online

Online stores using eBotify see faster response times, fewer abandoned carts, and stronger conversion rates, often within the first few weeks of going live.

Faster Response Time

80%

Reduced Cart Abandonment

35%

Higher Conversion Rate

28%

Round-the-Clock Availability

24/7

Frequently Asked Questions

Can eBotify handle order tracking automatically?

Yes, eBotify connects to your store's system to pull live shipping status and delivery updates instantly.

Does eBotify work with our existing e-commerce platform?

It integrates with platforms like Shopify and WooCommerce, along with WhatsApp, Instagram, and other shopping channels.

Can eBotify help recover abandoned carts?

Yes, it automatically follows up with shoppers who leave items behind, encouraging them to complete their purchase.

How does eBotify handle returns and refunds?

It processes return requests and shares refund status automatically, based on your store's existing return policy.

How quickly can we set up eBotify for our store?

Most stores go live within a few days, connecting their product catalog and channels without technical complexity.

View All FAQ’s
Features

Built for Every Stage of the Shopping Journey

eBotify brings order tracking, product answers, and cart recovery together, giving online stores one platform to support shoppers and drive more sales.

AI Shopping Assistant

AI Shopping Assistant

Answers product questions with accurate, catalog-aware intelligence instantly.

Order Tracking

Order Tracking

Provides real-time shipment updates without any manual lookup.

Order Tracking
Cart Recovery

Cart Recovery

Re-engages shoppers automatically before they abandon their purchase.

Cart Recovery
Omnichannel Support

Omnichannel Support

Keeps every conversation connected across web, WhatsApp, and Instagram.

Omnichannel Support
Knowledge Base

Knowledge Base

Turns product details, policies, and FAQs into instant answers.

Knowledge Base
Returns & Refunds

Returns & Refunds

Handles return requests and refund status without manual effort.

Returns & Refunds
Analytics & Reporting

Analytics & Reporting

Tracks resolution rates, conversion trends, and support performance.

Analytics & Reporting
Enterprise Security

Enterprise Security

Protects customer and payment data with strict access control.

Enterprise Security
Compliance Ready

Compliance Ready

Maintains audit-ready records for security and data reviews.

Compliance Ready